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2+ day cakes not available from Sept 19-Oct 1. Same Day cakes will be available. Thank you!

FAQ

The Shop

What are your hours?

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Hours of Communication:

Tues, Wed - 11am-2pm
Thurs, Fri, Sat - 11am-4pm

Cake pick-ups are scheduled by appointment or delivery made at your time of purchase.

Where are you located?

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We are located in the heart of Uptown Charlotte at 125 Brevard Court. Second floor of the Brevard Court/Latta Arcade pedestrian walkway.

OUR CAKES

Do you offer Wedding Tastings?

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We do not offer formal tasting sessions.

Our Cake Cups are available to purchase at our shop and feature our most popular cake combinations. These layered desserts are a great way to sample our cake before placing your order. Please feel free to contact our shop with any design/logistics questions related to your event.

Can I order a cake other than a wedding cake?

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Absolutely! Every occasion deserves a beautiful centerpiece.

Our typical celebrations include but not limited to: Wedding, Birthday, Baby Shower, Anniversary, Bridal Shower, Dinner Parties, Elopement, Corporate Events, Galas, Gallery Openings, etc.

Browse our Cakes

Do you make GF/Vegan cakes?

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Yes!

We offer Vegan cakes and Gluten-Free cakes. An ingredient fee does apply to Gluten-Free cakes to cover the additional ingredients. Please note, all Gluten-Free cakes are made with Almond Flour. Take this note in the event you or guests are also sensitive to nuts. We cannot offer a Nut-Free/Gluten-Free cake.

Disclaimer: We are not a Gluten Free Certified kitchen.

Are you a NUT-FREE kitchen?

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Our kitchen is NOT NUT-FREE. We also use oat milk and coconut milk in our cake batters / fillings. As well as produce other orders containing nut fillings or ingredients. Please be aware of this when serving our cake to your guests.

Do you replicate other cake styles?

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We do not make custom cakes or alter our designs outside of the customizing options we offer. We have worked dilligently to compose cake designs with decor that not only enhances the cake but ensures flavor is never compromised.

We do not copy/duplicate other cake designs and do not use fondant in any capacity. 

ORDERING

Do you accept a deposit for orders?

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We do not accept deposits for any cake order. All orders must be paid in full at time of purchase. Unlike traditional cake shops, we do not require several months notice to order for example: tiered cakes / wedding cakes. You may pay in full at your earliest convenience to purchase and place your order.

PICKUP / DELIVERY

Where to park?

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Can I pick up my cake any day of the week?

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Our days for pick up are Tuesday through Saturday. We only make exceptions for weddings and they are by scheduled delivery only. If your social event is on a Sunday or Monday, we will schedule your pick up/delivery for Saturday and your cake will keep safe in the fridge (decorations vary). See ‘How do I keep/store the cake’ below.

Do you deliver?

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Yes!

We deliver within 50 miles radius of our shop.

Do you set up when delivering?

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Cake deliveries are inclusive of set up and styling of flowers and botanicals on the cake. Please notify us if we will be arranging flowers on-site. We need to bring special tools for this. Failure to notify us may result in subpar application or blooms not making it through the day.

Client communication with the florist is required when flowers are not provided by us. You may leave any signs or props that you’d like us to incorporate as well.

Disclaimer: Craft Cakes will not be held responsible for communication with the florist at any time or the blooms they have supplied at the venue on day-of.

Do you ship cakes?

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We offer complimentary delivery within 50 miles of our shop in Uptown Charlotte, NC.

Do you rent out cake stands?

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We do not offer cake stands for hire. We love the following stores to find the perfect cake stand:

Marshalls Home Goods, World Market, William Sonoma, Target, West Elm, Sur La Table.

Cake Sizes:

Size Small up to 2 Tier Large will sit on a cake board 10 inches in diameter.

3 Tier Cakes will sit on a cake board 12 inches in diameter.

How do I keep/store the cake?

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Our cakes keep very fresh in the fridge for up to seven days (decorations may vary). If you are not serving your cake on the day of pick up, store the cake in it’s box in a fridge with no strong odors (onions, garlic, etc.) and bring to room temperature one hour before cutting. Cakes are best eaten nice and soft.

How do I transport my cake?

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Non-tiered cakes will be passed to you in an enclosed box on a cake board. You can safely transport them on the passenger floor with the air-conditioning on and driving slowly around the corners. Or a passenger can hold the cake on their lap for the journey. For 3 tier wedding and celebration cakes we highly advise using our delivery services. Based on availability.

How do I store leftovers of a cake?

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You can easily pack the cake in an air tight container and freeze it to be enjoyed at a later date. Please make sure the cake is fully defrosted before eating and do not store longer than 30 days after the initial cut.

STORE POLICIES

No Refunds.

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We're so happy you're here!

While browsing our cakes you can view size guides, ingredient details, and helpful pickup info on each product page. We also offer delivery that may be requested upon checkout.

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