Where are you located?
We are located at 1600 Fulton Avenue Suite.120 in Charlotte, North Carolina. Nestled in Plaza Midwood, on a little road just off of Central Avenue. Parking is available along the street or in the over flow parking lot across from the studio.
What are your hours?
Our studio hours are by appointment only. Upon reserving your cake, you will have the option of choosing a pick up time or delivery.
Do you have ready made baked goods for same day pick up?
We produce all of our cakes to order so we typically do not have items waiting for purchase, we use social media to share any extra cakes we have readily available for pick up.
Do you deliver?
Yes. Delivery is $25 to any location within the i-485 corridor. Destinations beyond are calculated appropriately.
Do you set up when delivering?
Cake deliveries are inclusive of set up and styling of flowers and botanicals on the cake. We prefer this! Communication with your florist is required when flowers are not provided by us. You may leave any signs or props that you’d like us to incorporate to set up as well.
Do you offer tastings?
We offer tasting boxes for pick up 3 times a year (January, April, and August). It will consist of our most popular flavors, enough for 4 people to enjoy. Please contact us via email (email@example.com) to reserve yours. $20
We do not offer in-person tastings.
Can I order a cake other than a wedding cake?
Absolutely! Every occasion deserves a beautiful centerpiece.
Our typical celebrations include but not limited to: Wedding, Birthday, Baby Shower, Gender Reveal, Anniversary, Bridal Shower, Dinner Parties, Elopement, Corporate Events, Galas, Gallery Openings, etc.
Do you hire out cake stands?
We do not have cake stands for rent. We recommend visiting Marshalls Home Goods, William Sonoma, Crate & Barrel, or Sur La Table to find the perfect cake stand for your event.
How far ahead do I need to place my order?
For weddings we ask that orders be placed three to six months prior to your wedding date. We recommend placing all other orders two weeks prior to you event. Last minute orders can be accommodated based on availability. We have a limited number of slots and they tend to fill up quickly so it is highly recommended to confirm your cake as soon as you are ready.
Do you accept a deposit for orders?
Only for bookings over $400. Deposit of 25% is required to hold your event date. All other orders must be paid in full in order to be added to our calendar. We can only take a limited amount of orders per week/day, so we base our schedule on a first paid/first served policy.
Do you offer cupcakes?
We offer cupcakes in addition to any existing cake order. Orders must be placed by the dozen. One flavor combination per dozen.
How do I keep/store the cake?
Our cakes keep very fresh in the fridge for up to seven days (decorations may vary), so if you are not eating the cake on the day of pick up, store the cake in it’s box in a fridge with no odors and bring to room temperature at least 45min-1hour before cutting. Cakes are best eaten nice and soft.
How do I transport my cake?
Non-tiered cakes will be passed to you in an enclosed box on a cake board. You can safely transport them on the passenger floor with the air-conditioning on and driving slowly around the corners. Best would be if a passenger were able to hold the cake on their lap for the journey. For larger wedding and celebration cakes we highly recommend our delivery services based on availability (fee applies).
How do I store leftovers of a cake?
You can easily pack the cake in an air tight container and freeze it to be enjoyed at a later date. Please make sure the cake is fully defrosted before eating and do not store longer than 30 days after the initial cut.
Are you a NUT-FREE kitchen?
Our kitchen is NOT NUT-FREE. We use oat milk and coconut milk in our cake batters. As well as produce other orders containing nut fillings or ingredients. Please be aware of this when serving our cake to your guests.
Do you accommodate food sensitivities or dietary restrictions?
Yes. We offer Gluten Free, Nut Free, and Vegan cake options. Any orders with food allergies have extra precautions taken to avoid cross contamination but we cannot guarantee zero chance of cross contamination. Please notify us by written message in the contact form of those sensitivities to ensure they are taken into account.
Do you replicate other cake styles?
If you give us a rough idea of the cake color/theme/style we will create a beautiful piece just for you. No two cakes will ever be the same. Please note, we do not copy other cake designs and do not use fondant in any capacity. Our cakes are unique to Craft Cakes CLT and we do our best work with creative liberty. We are happy to discuss with you throughout the design process so please give a clear understanding of what you would like, otherwise we are more than happy to surprise you!
Can I pick up my cake any day of the week?
Our days for pick up are Monday through Saturday. We only make exceptions for weddings and they are by scheduled delivery only. If your social event is on a Sunday, we will schedule your pick up for Saturday and your cake will keep safe in the fridge (decorations vary) as described above. See ‘How do I keep/store the cake’.
Do you make GF/Vegan cakes?
Yes! We offer Vegan cakes and Gluten-Free cakes. A surcharge does apply to Gluten-Free cakes to cover the additional ingredients. Please note, all Gluten-Free cakes are made with Almond Flour. Take this note in the event you or guests are also sensitive to nuts. We cannot offer a Nut-Free/Gluten-Free cake.
Do you ship cakes?
We do not ship our cakes but are available to travel for commissions. Please email us to enquire about our pre-requisites.